Last updated: 5th October 2026.

These Terms and Conditions (the “Terms”) govern Your access to and use of https://slimlina.com (the “Website”), operated by Haur B.V., a private limited liability company incorporated under the laws of the Netherlands, registered with the Netherlands Chamber of Commerce under RSIN 867612939, with its registered address at John M. Keynesplein 1, 1066EP Amsterdam, the Netherlands [DO NOT send returns to this address] (the “Platform Operator”, “We”, “Our” or “Us”). The Platform Operator operates the Website and provides intermediary, technical, payment-facilitation and subscription administration services in connection with the Website, orders placed through it and recurring subscription arrangements under which recurring orders are generated and recurring payments are charged until cancelled or otherwise terminated in accordance with these Terms (each a “Subscription”).

Products, including supplements and other physical products offered through the Website (the “Products”), are sold by Haruki Limited, company registration number UN 486997, having its registered address at Agios Ambrosios, 16, Anglisides, 7571, Larnaca, Cyprus [DO NOT send returns to this address] (the “Seller”). The Seller is the seller of record for the Products and is responsible for their sale, supply, conformity, safety, labelling and for arranging fulfilment and delivery of accepted orders, subject to applicable mandatory law.

A separate sales contract for the relevant Products is entered into between You and the Seller. Subject to applicable mandatory law, that contract is formed when the Seller sends You a dispatch confirmation identifying the Products accepted for dispatch.

By accessing or using the Website, placing an order or enrolling in a Subscription, You (“You”, “Your” or the “User”) acknowledge that You have read and agree to be bound by these Terms and the applicable privacy policy (the “Privacy Policy”). If You are an individual acting for purposes wholly or mainly outside Your trade, business, craft or profession (a “Consumer”), nothing in these Terms excludes, restricts or otherwise affects any mandatory rights or remedies available to You under applicable law.

1.1 These Terms, together with the applicable Privacy Policy and any additional terms or disclosures expressly presented to You in connection with a particular Product, Subscription or other offering, govern Your use of the Website and the relevant services and purchases made through it.

1.2 We may amend these Terms where there is a valid reason for doing so, including changes in applicable law, regulatory requirements, security, Website functionality or the services provided. Amendments will not retroactively affect completed orders or accrued rights. Where an amendment materially affects an ongoing Subscription, the amendment and any applicable notice or consent requirement will be governed by Sections 6.9–6.11. Where applicable law requires Your express consent, the amendment will not apply unless such consent has been obtained.

1.3 These Terms, together with the Privacy Policy, the information presented in connection with the relevant order or Subscription and any additional terms expressly incorporated into them, constitute the contractual terms applicable to Your use of the Website and the relevant transaction. No informal communication or representation modifies these Terms unless expressly agreed by the relevant contracting party or required by applicable law.

1.4 Where You are not acting as a Consumer, You acknowledge that You have not relied on any representation, statement or assurance that is not expressly incorporated into the applicable contract. Nothing in this Section excludes or limits liability for fraud, fraudulent misrepresentation, misleading statements or representations, or any other liability or right that cannot lawfully be excluded or limited.

2.1 You may use the Website to place an order or enroll in a Subscription only if You have the legal capacity to enter into a binding contract under the laws applicable to You. You must be at least eighteen (18) years old to enroll in a Subscription. If applicable law requires a higher age or imposes additional requirements for entering into a particular transaction, those requirements will apply.

2.2 You may use the Website only for lawful purposes and in accordance with these Terms. You must not use the Website to engage in fraudulent, unlawful or abusive activity; interfere with another person’s use of the Website; introduce viruses, malware or other harmful code; attempt to gain unauthorized access to the Website, related systems or accounts; circumvent security or technical measures; or otherwise intentionally impair the operation, integrity or security of the Website.

2.3 You must not misuse the Website, any promotional offer, discount, refund, return, Subscription or other commercial arrangement offered through it. Prohibited conduct includes creating or using multiple accounts or identities to obtain benefits not genuinely available to You, submitting knowingly false information or claims, manipulating or circumventing purchase or eligibility restrictions, or otherwise using the Website or its commercial features fraudulently or in bad faith.

2.4 Where We or the Seller reasonably identify such conduct, We or the Seller may refuse or cancel an affected order, withdraw a promotional benefit, restrict access to the relevant feature or take other proportionate measures reasonably necessary to prevent or address the misuse, to the extent permitted by applicable law. Any mandatory Consumer rights remain unaffected.

2.5 We may suspend or terminate Your access to the Website where We reasonably believe that You have materially breached these Terms, engaged in fraud or unlawful activity, created a material security risk, or caused or threatened material harm to the Website, another User or a third party. Where reasonably practicable and legally permitted, We will provide notice of the suspension or termination and, where appropriate, a reasonable opportunity to address the issue.

2.6 Suspension or termination of access to the Website does not by itself cancel an existing order or Subscription. Any cancellation, suspension or termination of a Subscription will be governed by Section 6. Nothing in this Section affects any payment, refund, delivery, cancellation or other statutory right or obligation that arose before the suspension or termination.

2.7 You are responsible for ensuring that the information You provide in connection with the Website, an order or a Subscription, including Your name, contact details, shipping address and payment information, is accurate, complete and current. To the extent permitted by applicable law, We are not responsible for delays, failed deliveries or reasonable additional costs to the extent directly caused by inaccurate or incomplete information provided by You.

2.8 If You create or use an account on the Website, You are responsible for keeping Your login credentials confidential and for taking reasonable steps to prevent unauthorized access to Your account. You should notify Us without undue delay if You become aware of or reasonably suspect unauthorized use of Your account.

2.9 If the Website allows Users to submit reviews, comments or other content, We may remove or restrict content that reasonably appears to violate these Terms or applicable law, infringe the rights of another person, contain unlawful or harmful material, or be fraudulent or materially misleading.

3.1 The Products are food or dietary supplements intended for general wellness purposes and are not intended to diagnose, treat, cure or prevent any disease or medical condition, except to the extent that a particular Product is lawfully authorised and expressly presented otherwise.

3.2 The Website and any information made available through it, including Product descriptions, articles, recommendations, reviews and other health- or wellness-related content, are provided for general informational purposes only. They do not constitute medical advice, diagnosis or treatment and are not intended to replace advice from a qualified healthcare professional.

3.3 You should consult an appropriately qualified healthcare professional before using a Product if You have a medical condition, are pregnant or breastfeeding, take prescription or other medication, have known allergies or sensitivities, or otherwise have concerns about whether a Product is appropriate for You.

3.4 You should not disregard, delay or avoid seeking professional medical advice because of information made available through the Website. If You experience an adverse or unexpected reaction while using a Product, discontinue use where appropriate and seek medical advice or other appropriate medical assistance.

3.5 You are responsible for reading and following the instructions, warnings, recommended conditions of use and other information provided on the Product label or packaging. If information displayed on the Website materially differs from the information accompanying the Product You receive, please follow the information provided with the Product and contact the Seller for clarification.

3.6 You must use the Products only in accordance with the instructions, warnings and recommended conditions of use provided with the relevant Product. You should not exceed any recommended daily amount or otherwise use a Product in a manner contrary to its instructions or warnings.

3.7 To the extent permitted by applicable law, the Seller and Platform Operator will not be responsible for harm or loss to the extent directly caused by misuse of a Product, failure to follow applicable instructions or warnings, use in excess of the recommended amount, or continued use after You became aware of an adverse reaction. Nothing in this Section excludes or limits liability arising from a defective or unsafe Product, inadequate legally required warnings or instructions, or any other liability that cannot lawfully be excluded or limited.

3.8 Any testimonials, reviews, experiences, before-and-after materials or results described or depicted on the Website reflect individual experiences and do not constitute a promise, warranty or guarantee that You will achieve the same or similar results. Individual responses to Products may vary depending on factors including health status, diet, lifestyle, age, medications, consistency of use and other individual circumstances.

3.9 For Users in the United States, Products marketed as dietary supplements are not intended to diagnose, treat, cure or prevent any disease. Statements relating to dietary supplements have not been evaluated by the U.S. Food and Drug Administration where such disclaimer is required under applicable law. Nothing on the Website represents that a Product has been approved by the U.S. Food and Drug Administration unless such approval has in fact been obtained and is expressly stated.

3.10 For Users in the European Economic Area and the United Kingdom, Products offered as food supplements are marketed as foods and not as medicinal products. They are not intended or presented for the treatment, cure or prevention of disease, except where a particular Product has been lawfully authorised and expressly presented otherwise.

3.11 To the extent permitted by applicable law, the Platform Operator is not responsible for decisions made solely in reliance on general informational or wellness content made available through the Website. Nothing in this Section excludes or limits liability for fraud, fraudulent misrepresentation, negligence where liability cannot lawfully be limited, breach of applicable mandatory law, or any other liability that cannot lawfully be excluded or limited.

3.12 Where You are not acting as a Consumer, and to the fullest extent permitted by applicable law, You agree to indemnify and hold harmless the Platform Operator, the Seller and their respective officers, directors, employees and agents from third-party claims, liabilities, losses, damages and reasonable legal costs arising directly from Your unlawful use of the Website, Your material breach of these Terms or Your wilful misconduct. This Section does not apply to the extent that the relevant claim, liability, loss or damage was caused by the act or omission of the party seeking indemnification or where such indemnity is otherwise prohibited or unenforceable under applicable law.

4.1 We and the Seller take reasonable steps to ensure that Product descriptions, images, characteristics, availability and pricing displayed on the Website are accurate and up to date. However, minor differences in packaging, appearance or presentation may occur, and information displayed on the Website may occasionally contain errors or omissions. Nothing in this Section limits the Seller’s responsibility for Product conformity, safety, labelling or other information that must be accurate under applicable law.

4.2 Product packaging, design, colour, size, presentation or other non-material characteristics may differ from images displayed on the Website or may change from time to time, including as a result of manufacturer, supplier, regulatory or packaging changes. Such non-material differences or changes do not constitute a lack of conformity where the Product otherwise corresponds to the description and characteristics that formed part of the sales contract and applicable law does not provide otherwise.

4.3 Any material change to a Product’s formulation, quantity, intended use, allergen profile or other material characteristic will be handled in accordance with applicable law.

4.4 Prices may be displayed in different currencies depending on Your location, the Website version, the applicable offer or other relevant factors. The currency and total amount payable for Your order will be presented before You submit the order and authorize payment. Once an order has been submitted, the price applicable to that order will not be increased except where expressly agreed by You or otherwise permitted by applicable law.

4.5 Before You submit an order, the total price payable for the Products, including applicable taxes, shipping charges and other mandatory charges collected by the Seller or Platform Operator, will be displayed or otherwise disclosed as required by applicable law. Where customs duties, import taxes, brokerage fees or similar charges cannot reasonably be calculated in advance, You will be informed of the possibility that such additional charges may apply before completing the purchase, where required by applicable law.

4.6 Where Products are shipped across national borders, customs duties, import VAT, brokerage fees or similar charges may apply. Where required by applicable law, the identity of the party acting as importer of record and the User’s responsibility for any such charges will be disclosed before the order is submitted. You will be responsible only for charges that were clearly disclosed to You, or whose possible application was clearly disclosed to You, before submitting the order. Nothing in this Section limits any mandatory right to a refund, reimbursement or other remedy.

4.7 Product availability is subject to the Seller’s stock and supply availability. If a Product becomes unavailable before the relevant sales contract is formed, the affected order may be refused or cancelled and any payment already collected for that Product will be refunded without undue delay. If a Product becomes unavailable after the sales contract has been formed, the Seller will act in accordance with applicable law and any mandatory rights or remedies available to You will remain unaffected.

4.8 If an obvious pricing, currency or other material display error is identified before the sales contract for the affected Product is formed, the Seller may refuse or cancel the affected order and any amount already collected for that Product will be refunded without undue delay. Where such an error is identified after the sales contract has been formed, any correction, cancellation or other action will be taken only to the extent permitted by applicable law.

4.9 Promotional offers, discount codes, introductory prices and other benefits may be subject to separate eligibility criteria, duration, quantity limits and other conditions disclosed in connection with the relevant offer. Unless expressly stated otherwise, promotional offers may not be combined, exchanged for cash or applied retrospectively to completed purchases.

4.10 We or the Seller may refuse, withdraw or correct a promotional benefit where it has been obtained through fraud, material misrepresentation, technical error or misuse of the promotion, or where the User did not satisfy clearly disclosed eligibility requirements, to the extent permitted by applicable law. Any action affecting an order for which a sales contract has already been formed will be taken only to the extent permitted by applicable law.

5.1 By submitting an order through the Website, You make an offer to purchase the relevant Product(s) from the Seller subject to these Terms. Submission of an order, receipt of an automated order acknowledgement or payment authorization does not by itself constitute acceptance of the order by the Seller.

5.2 Subject to applicable mandatory law, the sales contract for the relevant Product(s) is formed only when the Seller sends You a dispatch confirmation identifying the Product(s) accepted for dispatch.

5.3 Before submitting an order, You are responsible for reviewing the information entered or selected by You, including the Products, quantities, delivery details and payment information, and for correcting any errors that can reasonably be identified through the ordering process.

5.4 By submitting an order and providing or selecting a payment method, You represent that You are authorized to use that payment method and authorize the Platform Operator and its authorized payment service providers to submit the relevant transaction for authorization and to charge or collect the amount payable for the order, including the Product price, applicable taxes, shipping charges and other charges forming part of the amount payable for that transaction.

5.5 A payment authorization, reservation or collection may occur before the Seller accepts the order. If the relevant order is subsequently refused or cancelled and payment has already been collected, the amount due to be returned will be refunded or released in accordance with these Terms and applicable law.

5.6 Where Your purchase is made on a Subscription basis, the Subscription is a recurring purchase arrangement under which new orders may be generated automatically at the applicable recurring interval and the payment method designated for the Subscription may be charged automatically for each renewal until the Subscription is cancelled or otherwise terminated in accordance with these Terms.

5.7 By enrolling in a Subscription and providing or designating a payment method for that Subscription, You authorize the Platform Operator and its authorized payment service providers to store or use the applicable payment credentials or payment token, as permitted by applicable law and payment network requirements, and to initiate and process the initial and subsequent recurring charges associated with the Subscription in accordance with Section 6. This recurring payment authorization remains effective until the Subscription is cancelled or otherwise terminated, subject to these Terms and applicable mandatory law.

5.8 By entering into a Subscription, You acknowledge and agree that the Subscription is not limited to the initial Product order and, unless cancelled or otherwise terminated, is intended to continue on a recurring basis in accordance with Section 6. Each recurring charge relates to a new Subscription order generated under that continuing arrangement and does not require a separate order to be manually placed by You for each renewal, except where applicable law requires otherwise.

5.9 The Platform Operator and Seller may create, retain and use records reasonably necessary to establish the existence, content, authorization and performance of an order, Subscription, Application subscription, Additional Offer or other transaction and to prevent, investigate or resolve fraud, payment disputes, chargebacks, refund claims or other disputes. Such records may include the version of these Terms applicable to the transaction, applicable Product, Subscription, Application or Additional Offer terms, order and transaction details, timestamps, electronic acceptance records, communications, payment authorization and processing records, cancellation status, delivery and tracking information and other relevant electronic records. Such records will be retained and processed only to the extent permitted by applicable data protection and other applicable law.

5.10 If an authorized payment is declined, expired, unavailable or otherwise unsuccessful, the Platform Operator or its authorized payment service provider may make a reasonable number of further attempts to process the same authorized payment, including through applicable payment-account updating, retry or recovery mechanisms, to the extent permitted by applicable law, the relevant payment authorization and applicable payment network or payment service provider rules. Where required by applicable law or applicable payment network or payment service provider rules, We will provide any required notice concerning an unsuccessful payment or further payment attempt. A payment retry does not by itself create a new or additional payment obligation beyond the amount otherwise validly due.

5.11 A payment retry will not authorize a materially different charge that is not otherwise permitted under the applicable order, Subscription, Application subscription, Additional Offer or other authorized transaction.

5.12 To the fullest extent permitted by applicable law, the relevant payment authorization and applicable payment network or payment service provider rules, an unpaid or unsuccessful authorized payment relating to an order, Subscription, Application subscription, Additional Offer or other authorized transaction may be processed or re-submitted by the Platform Operator, an authorized payment service provider or an authorized billing or payment-recovery provider using payment credentials, payment tokens, transaction identifiers or other payment information validly associated with the relevant transaction. Any such provider acts solely in connection with payment processing, billing, recovery, fraud prevention or related administrative functions and does not thereby become the seller or supplier of the relevant Products, Subscription, Application or Additional Offer.

5.13 A charge relating to an order, Subscription, Application subscription, Additional Offer or other authorized transaction may appear on Your payment card, bank account or other payment statement under a transaction descriptor that reflects the Platform Operator, Seller, merchant of record, payment service provider, billing provider or another authorized entity involved in processing or administering the relevant payment. A difference between the Website name and a lawful transaction descriptor does not by itself mean that the transaction was unauthorized or incorrectly processed.

5.14 No additional fee will be imposed by the Platform Operator solely because an authorized payment attempt was unsuccessful unless such fee was validly agreed and is permitted by applicable law. You remain responsible for any fee independently imposed by Your bank, card issuer or other payment provider, except to the extent applicable law provides otherwise.

5.15 If an amount validly due in connection with an order, Subscription, Application subscription or Additional Offer remains unpaid after reasonable payment or recovery attempts, the Platform Operator or Seller, as applicable, may suspend processing or dispatch of the affected order, suspend access to the relevant service or Subscription, refuse to generate or fulfil a further renewal order, or suspend or terminate the affected Subscription or Application subscription, to the extent permitted by applicable law. Suspension or termination does not by itself waive an amount validly incurred before the suspension or termination became effective.

5.16 Failure of one payment will not affect a separate Product or order that has already been fully paid for, unless the transactions form part of an indivisible bundled transaction and this was validly established as part of that transaction.

5.17 We and the Seller may take reasonable measures to verify an order, payment method or transaction where fraud, unauthorized use, payment abuse or another material irregularity is reasonably suspected. Such measures may include requesting additional information reasonably necessary to verify the transaction, delaying acceptance or dispatch while verification is pending, refusing or cancelling an order before the sales contract is formed, or restricting further transactions associated with confirmed fraud or abuse. Nothing in this Section prevents You from disputing an unauthorized or incorrectly processed transaction with Your payment provider or exercising any other right available under applicable law.

5.18 If You believe that a payment is unauthorized, duplicated, incorrectly processed or otherwise subject to dispute, You may contact customer support to allow the matter to be investigated and, where appropriate, corrected. Nothing in these Terms prevents You from exercising any chargeback, payment-dispute, refund or other right that cannot lawfully be waived or restricted.

5.19 Nothing in these Terms restricts Your right to initiate or pursue a chargeback, payment dispute, refund request or similar remedy in good faith where available under applicable law or applicable payment network rules. However, knowingly providing materially false or fraudulent information in connection with such a claim, including knowingly misrepresenting a transaction that was validly authorized as unauthorized or fraudulent, may constitute a breach of these Terms and may be investigated or contested to the extent permitted by applicable law and applicable payment network rules.

5.20 Where a chargeback, payment dispute, retrieval request or similar claim is initiated, the Platform Operator and Seller may, to the extent permitted by applicable law, investigate, contest, defend against or otherwise respond to the claim and may provide the relevant bank, card issuer, card network, payment service provider, merchant of record, billing provider, fraud-prevention provider, dispute-management provider or other authorized service provider with information and evidence reasonably necessary to establish the nature and validity of the relevant transaction. Such information may include the applicable order and transaction details, the version of these Terms applicable to the transaction, Subscription or Application terms, electronic acceptance records, recurring-payment authorization records, timestamps, payment and billing records, delivery and tracking information, cancellation status, communications, fraud-prevention records and other relevant evidence, in each case subject to applicable data protection law.

5.21 Initiating a chargeback, payment dispute, retrieval request or similar procedure does not by itself cancel an order, Subscription or Application subscription, revoke a recurring payment authorization or eliminate a payment obligation validly incurred before the relevant cancellation or termination became effective, except where applicable law or applicable payment network rules provide otherwise. If You wish to prevent future recurring charges, You must separately cancel the relevant Subscription or Application subscription in accordance with these Terms, unless applicable law provides another effective method of cancellation.

5.22 Where You receive a refund, reversal, credit or other reimbursement through a payment provider in respect of an amount that has also been refunded or otherwise reimbursed by the Seller or Platform Operator, the Seller or Platform Operator may take reasonable steps to recover the resulting duplicate reimbursement to the extent permitted by applicable law.

5.23 Before the sales contract is formed, the Seller may refuse or cancel an order for a legitimate reason, including suspected fraud or abuse, unauthorized or unsuccessful payment, failure of reasonable transaction verification, Product unavailability, an obvious pricing or technical error, applicable legal or regulatory restrictions, quantity or purchase restrictions, suspected resale or other prohibited commercial use where such restriction applies, or an inability to deliver to the specified destination.

5.24 After the sales contract has been formed, an order may be cancelled, suspended or otherwise affected only where permitted by these Terms or applicable law. Where an order is cancelled and an amount is required to be returned, the relevant amount will be refunded without undue delay in accordance with applicable law.

5.25 In connection with the purchase of a Product, You may be offered one or more additional Products, supplements, bundles, upgrades, services, digital services, Applications or other optional offerings (each an “Additional Offer”). An Additional Offer may be presented before, during or after the ordering process for another Product and may be subject to separate pricing, payment, fulfilment, Subscription, cancellation, return or refund terms applicable to that offering.

5.26 Unless expressly stated otherwise, acceptance or purchase of an Additional Offer constitutes a separate purchase or contractual arrangement from the Product, order or Subscription in connection with which the Additional Offer was presented. Purchasing, cancelling, returning, disputing or obtaining a refund for one Product, Additional Offer, Subscription or Application does not by itself purchase, cancel, return, dispute or create a right to a refund for another separate Product, Additional Offer, Subscription or Application.

5.27 Where an Additional Offer consists of one or more physical Products, the provisions of these Terms applicable to Products, including provisions concerning order formation, payment, delivery, returns, conformity and applicable Product disclaimers, will apply to that Additional Offer unless different terms are expressly stated in connection with the relevant offer. Where an Additional Offer consists of an Application or another digital service, Section 7 and any applicable Application Terms and Conditions will apply.

5.28 An Additional Offer may be charged separately from the original Product or transaction where the Additional Offer constitutes a separate purchase or where separate processing is otherwise permitted by the applicable payment authorization and applicable law. Where a payment method previously provided in connection with another transaction is used for an Additional Offer, the Platform Operator and its authorized payment service providers may process the applicable charge only to the extent authorized for that Additional Offer or otherwise permitted by applicable law and applicable payment network requirements.

5.29 Where Products or other offerings are expressly sold together as a single bundle or indivisible transaction, the terms applicable to that bundle will govern the relationship between its components. Unless an offer is expressly identified as a single bundle or indivisible transaction, separate Products, Additional Offers, Subscriptions and Applications will be treated as separate transactions for purposes of payment, cancellation, returns, refunds and termination, subject to applicable mandatory law.

6.1 Subscriptions are available only to Users who satisfy the applicable eligibility requirements, including any age, geographic, payment and delivery restrictions. You must be at least eighteen (18) years old to enroll in a Subscription and must provide a valid delivery address and an eligible payment method. Subscriptions are personal to the User who enrolls in them and may not be assigned, transferred, resold or used for unauthorized commercial purposes without Our prior written consent.

6.2 A Subscription may include discounts, promotional pricing or other benefits applicable to eligible Subscription orders. Any promotional or limited-time benefit may expire or change in accordance with the conditions applicable to that benefit. Changes affecting the price, delivery interval, benefits or other material terms of an ongoing Subscription will be governed by Sections 6.9–6.11.

6.3 A Subscription is a continuing recurring purchase arrangement and is not limited to the initial Product order. Unless and until the Subscription is cancelled, suspended or otherwise terminated in accordance with these Terms, new Subscription orders will be generated automatically at the applicable recurring interval without requiring You to manually place a new order for each renewal. Each renewal order forms part of the continuing Subscription arrangement and the applicable recurring payment may be initiated pursuant to the recurring payment authorization described in Section 5.

6.4 BY ENROLLING IN A SUBSCRIPTION, YOU ACKNOWLEDGE AND AGREE THAT:

(a) THE SUBSCRIPTION IS A RECURRING PURCHASE ARRANGEMENT AND IS NOT LIMITED TO YOUR INITIAL ORDER;

(b) UNLESS CANCELLED OR OTHERWISE TERMINATED, THE SUBSCRIPTION WILL CONTINUE AND NEW ORDERS WILL BE GENERATED AUTOMATICALLY AT THE APPLICABLE RECURRING INTERVAL;

(c) YOU DO NOT NEED TO MANUALLY PLACE A NEW ORDER OR PROVIDE A NEW PAYMENT AUTHORIZATION FOR EACH RENEWAL;

(d) THE PAYMENT METHOD DESIGNATED FOR THE SUBSCRIPTION MAY BE AUTOMATICALLY CHARGED FOR EACH RENEWAL IN ACCORDANCE WITH THESE TERMS;

(e) EACH RENEWAL CHARGE MAY INCLUDE THE APPLICABLE PRODUCT PRICE, TAXES, SHIPPING FEES AND OTHER APPLICABLE CHARGES;

(f) THE PRICE OR OTHER TERMS OF AN ONGOING SUBSCRIPTION MAY CHANGE ONLY IN ACCORDANCE WITH SECTIONS 6.9–6.11;

(g) YOU MAY CANCEL THE SUBSCRIPTION IN ACCORDANCE WITH SECTION 6.8; AND

(h) IF CANCELLATION DOES NOT BECOME EFFECTIVE BEFORE A RENEWAL ORDER HAS ENTERED PROCESSING, THAT ORDER AND THE RELATED CHARGE MAY REMAIN VALID, SUBJECT TO ANY MANDATORY RIGHTS AVAILABLE TO YOU UNDER APPLICABLE LAW.

6.5 By entering into a Subscription electronically, You agree that the Subscription may be created, administered, renewed, modified and cancelled by electronic means to the extent permitted by applicable law. Electronic records relating to the Subscription, including records described in Section 5, may be retained and used as evidence of the Subscription and related transactions to the fullest extent permitted by applicable law. Nothing in this Section requires You to consent to marketing communications or limits any right to receive information in a durable medium where required by applicable law.

6.6 A Subscription continues until cancelled or otherwise terminated in accordance with these Terms. Failure to use or consume a Product, failure to remember a renewal date, absence from the delivery address, or failure to use the Website does not by itself cancel or suspend the Subscription or revoke an otherwise valid recurring payment authorization. This Section does not affect any mandatory cancellation, withdrawal, refund or other right available under applicable law.

6.7 The amount payable for each Subscription order will consist of the applicable Product price, less any Subscription discount or promotional benefit then valid for that order, together with applicable taxes, shipping charges and other applicable charges. The payment will be submitted to the payment method designated for the Subscription. The Platform Operator and its authorized payment service providers may use applicable payment credential updating, tokenization, retry and recovery mechanisms in accordance with Section 5 and applicable payment network rules. Use of a materially different payment method for recurring charges will require Your authorization unless otherwise permitted by applicable law.

6.8 You may cancel Your Subscription at any time through the customer support method identified in Section 17 or through any other cancellation method We make available or that is required by applicable law. Cancellation applies prospectively and prevents future renewals after the cancellation becomes effective. We will process cancellation requests without unreasonable delay. If, before the cancellation request is received or becomes effective, a renewal order or recurring charge has already been validly processed and can no longer reasonably be stopped, that order or charge may remain valid, subject to any mandatory cancellation, withdrawal, refund or other rights available to You under applicable law. Once the cancellation has been processed, We will provide confirmation by email or another durable electronic means where required by applicable law. Where applicable law requires cancellation to be available through a particular method, within a particular timeframe or in a manner comparable to the method used to enroll, that requirement will apply.

6.9 We may change the price, delivery interval, benefits or other terms of an ongoing Subscription where there is a valid reason for doing so, including changes in Product or fulfilment costs, shipping costs, taxes, exchange rates, applicable law or regulatory requirements, Product availability, supplier arrangements, operational requirements or the Subscription service.

6.10 Where a change materially affects an ongoing Subscription, We will provide such advance notice as is reasonable in the circumstances and in any event any minimum notice required by applicable law. Where appropriate, the notice will identify the material change, its effective date and any applicable right to cancel before the change takes effect.

6.11 Where applicable law requires Your express consent to a particular change, that change will not take effect unless the required consent has been obtained. Where express consent is not required by applicable law, continued participation in the Subscription after the effective date of a validly notified change will be governed by the Subscription terms then applicable.

6.12 We or the Seller may, to the extent permitted by applicable law, refuse, suspend or terminate a Subscription for a legitimate reason, including unsuccessful or reversed payment, suspected fraud or unauthorized use, misuse of promotions, excessive or abusive refund or return activity, chargeback abuse, material breach of these Terms, legal or regulatory restrictions, Product discontinuation or unavailability, safety concerns, inability to deliver to the designated address, or other circumstances that make continued performance unlawful or materially impracticable.

6.13 Where reasonably practicable and legally required, appropriate notice will be provided. Suspension or termination prevents future renewals but does not by itself affect payment obligations, orders, refunds, deliveries or other rights and obligations that arose before the suspension or termination became effective.

6.14 Non-material changes to Product packaging, design, appearance or other characteristics may apply to Products supplied under a Subscription in accordance with Section 4. Where a Product intended for a future Subscription order is materially changed, discontinued or replaced, the Seller may substitute, modify or discontinue the affected Subscription offering to the extent permitted by applicable law. Where required by applicable law, advance notice will be provided and any required consent will be obtained before a materially different Product is supplied. Any mandatory right to cancel, reject or obtain another remedy remains unaffected.

6.15 Cancellation or termination of one Subscription does not automatically cancel any separate Subscription, order or other purchase associated with the same User or account unless expressly stated otherwise. Where multiple Products form part of a single Subscription, cancellation of an individual Product will affect the remaining Products only to the extent indicated in the applicable cancellation confirmation or required by applicable law.

7.1 Before, during or after purchasing a Product, You may be offered an optional paid subscription granting access to the “Nutrical” software application or another digital service identified in the relevant offer (the “Application”). An Application subscription is a separate transaction from the purchase of physical Products unless expressly stated otherwise and is not required in order to purchase or receive a Product unless the applicable offer expressly forms part of a combined Product and Application package. Declining or cancelling an Application subscription does not by itself cancel, modify or create a right to a refund for any separate Product order or Product Subscription, and cancellation of a Product Subscription does not by itself cancel an Application subscription.

7.2 Unless otherwise identified in connection with the relevant Application, the Application is supplied by the Seller and the contract governing access to and use of the Application is between You and the Seller. The Platform Operator may provide payment-facilitation, billing and subscription-administration services and may process or collect initial and recurring Application subscription payments on behalf of the Seller, but does not become the supplier of the Application solely by performing those functions. If another person is identified as the Application provider, that person will be responsible for the Application to the extent provided by the applicable contractual terms and mandatory law.

7.3 Access to and use of the Application may be subject to separate Application Terms and Conditions, the applicable Privacy Policy and any additional terms applicable to the relevant digital service. The Application Terms and Conditions may govern, among other matters, functionality, technical requirements, permitted and prohibited use, availability, updates, customer support, suspension, termination, billing, cancellation and refunds. Where a specific provision of the Application Terms and Conditions conflicts with these Terms in relation to the Application, the more specific Application provision will apply to the extent legally enforceable, while these Terms will continue to govern matters not specifically addressed there.

7.4 Where access to the Application is offered on a recurring subscription basis, the Application subscription is a continuing paid arrangement that automatically renews at the applicable billing interval until cancelled or otherwise terminated. By entering into an Application subscription and designating a payment method for it, You authorize the Platform Operator and its authorized payment service providers to initiate and process the initial and subsequent recurring charges applicable to that subscription until the recurring payment authorization is cancelled or otherwise terminated. Each renewal forms part of the continuing Application subscription and does not require You to manually place a new order or provide a new payment authorization for each billing period, except where applicable law requires otherwise.

7.5 The amount payable for an Application subscription may include an introductory price, discounted period, free trial or other promotional benefit followed by the applicable standard recurring subscription price. Unless the applicable offer provides otherwise, a temporary promotional or introductory benefit does not entitle You to receive the same benefit during subsequent billing periods. Where an Application subscription converts from a free or discounted period to a paid or standard-price subscription, the conversion and any recurring charges will apply subject to the terms of the applicable offer and any disclosure, consent, reminder or other requirement imposed by mandatory law.

7.6 You may cancel an Application subscription using the cancellation method made available for the relevant subscription or by contacting customer support. Cancellation applies prospectively and prevents future renewals after it becomes effective, but does not by itself reverse or create a right to a refund for a charge validly processed before cancellation became effective. A cancellation request submitted after the next recurring charge has entered processing may take effect from the following billing period. Any additional cancellation method, timing requirement, confirmation, refund or other right required by applicable mandatory law will apply notwithstanding this Section.

7.7 If an authorized Application subscription payment is unsuccessful, the Platform Operator or its authorized payment service provider may make a reasonable number of further attempts to process the same authorized payment and may use applicable payment credential updating, tokenization, retry and recovery mechanisms in accordance with Section 5, applicable law and applicable payment network rules. Continued failure to collect an amount validly due may result in suspension or termination of access to the Application or the Application subscription.

7.8 You are responsible for maintaining any compatible device, operating system, internet connection, account credentials, third-party software or app-store account reasonably necessary to access and use the Application. To the extent permitted by applicable law, the Application provider is not responsible for a failure, interruption or reduced functionality to the extent directly caused by Your device, internet connection, third-party service, failure to install reasonably required updates or failure to satisfy applicable technical requirements, provided that this does not limit any mandatory right or remedy relating to a failure of the Application itself to conform to the applicable contract.

7.9 The Application provider may temporarily restrict, suspend or terminate access to the Application where reasonably necessary for maintenance, updates, security, legal or regulatory compliance, prevention or investigation of fraud or misuse, non-payment, material breach of the applicable Application Terms and Conditions, protection of the Application or other users, discontinuation of the relevant service or another legitimate operational reason. To the extent permitted by applicable law, the Application provider will not be liable for a suspension or restriction reasonably imposed for such a legitimate reason, except to the extent the relevant loss results from its own breach of contract or other liability that cannot lawfully be excluded or limited.

7.10 Any calculations, recommendations, meal plans, nutritional information, wellness information or other content provided through the Application are intended for general informational and wellness purposes only and do not constitute medical advice, diagnosis, treatment or emergency services or replace advice from an appropriately qualified healthcare professional. You remain responsible for decisions made on the basis of such information and should seek appropriate professional advice where relevant to Your health or individual circumstances. To the fullest extent permitted by applicable law, neither the Platform Operator nor the Application provider is responsible for loss or harm to the extent directly caused by reliance on general informational content contrary to an express warning, instruction or recommendation to obtain professional advice.

7.11 Except where the applicable offer expressly provides otherwise, Application subscription payments are non-refundable under the provider’s voluntary commercial policy once the relevant paid subscription period has begun. No refund will be due solely because You did not use the Application, forgot to cancel the subscription, no longer wish to use the Application or failed to use available subscription benefits during the relevant billing period. This Section does not limit any mandatory right to withdraw, cancel, obtain a refund or price reduction, dispute an unauthorized or incorrectly processed charge, or exercise another statutory remedy available under applicable law.

7.12 The Application and any Application subscription are separate from physical Products and Product Subscriptions unless expressly stated otherwise. Provisions of these Terms concerning physical Product shipping, customs, delivery, returns and Product conformity do not apply to the Application except where expressly stated or reasonably relevant, while the general provisions concerning payments, electronic records, data protection, governing law, mandatory Consumer rights, dispute resolution, severability and contact information continue to apply as appropriate. Termination, cancellation, refund or dispute relating to the Application does not by itself affect a separate Product order or Product Subscription, and vice versa.

7.13 If You are a Consumer entitled to mandatory rights relating to digital content or digital services, including rights arising under applicable laws implementing Directive (EU) 2019/770, the Application provider will remain responsible for the conformity of the Application or digital service to the extent required by applicable law. Where required, the Application provider will provide updates, including security updates, necessary to keep the Application or digital service in conformity for the applicable period and will inform You of such updates. Any mandatory right to have a lack of conformity remedied, receive a proportionate price reduction, terminate the applicable contract, obtain reimbursement or exercise another statutory remedy remains unaffected by these Terms.

8.1 Orders are generally processed within [1–3] business days and shipping usually takes approximately [2–14] business days, depending on the destination, carrier, customs procedures, Product availability and other relevant circumstances. Unless a specific delivery date has been expressly agreed, any processing, shipping or delivery date stated on the Website, in an order confirmation or otherwise communicated to You is an estimate and is not guaranteed. Nothing in this Section limits any mandatory right arising where delivery is not completed within a period required by applicable law.

8.2 Where tracking is available for the applicable shipment, tracking information may be provided by email, through the Website or by another electronic means. Tracking information is supplied on the basis of information made available by the relevant carrier and may be subject to delays or inaccuracies outside the Seller’s reasonable control.

8.3 Applicable shipping charges will be calculated or disclosed in connection with the relevant order. Where a shipment is subject to customs duties, import taxes, brokerage fees or similar charges that are not collected as part of the order, responsibility for such charges will be determined in accordance with Section 4 and applicable law.

8.4 You are responsible for providing a complete and accurate delivery address and, where reasonably necessary for delivery, accurate contact information. To the extent permitted by applicable law, the Seller is not responsible for failed, delayed or misdirected delivery to the extent directly caused by inaccurate or incomplete information provided by You, Your failure to provide information reasonably required by the carrier, Your failure to collect or accept a shipment after reasonable delivery or collection opportunities, or circumstances at the delivery location that prevent delivery and are outside the Seller’s reasonable control. Where a shipment is returned or must be re-shipped as a direct result of such circumstances, the Seller may require payment of the reasonable and actually incurred additional shipping, return, storage, handling or re-delivery costs before arranging another shipment, to the extent permitted by applicable law.

8.5 Refusing delivery, failing to collect a shipment or allowing a shipment to be returned to sender does not by itself constitute a valid cancellation, withdrawal or return request and does not automatically entitle You to a refund. Where You wish to cancel, withdraw from or return an order, You should use the applicable cancellation or return procedure described in Section 9, except where applicable mandatory law permits another method. Any refund or reimbursement relating to a refused, unclaimed or returned-to-sender shipment will be determined in accordance with Section 9 and applicable mandatory law.

8.6 Delivery may be completed by the Seller’s appointed carrier in accordance with the delivery method applicable to the order, including delivery to the address provided by You, an authorized recipient, a designated collection point or another location validly agreed or authorized for delivery. You are responsible for collecting a shipment from a designated collection point within the period communicated by the carrier where that delivery method applies. Nothing in this Section transfers the risk of loss or damage to a Consumer earlier than permitted by applicable mandatory law.

8.7 Where You are a Consumer, risk of loss of or damage to the Products passes to You when You, or a third party designated by You other than the carrier, acquire physical possession of the Products, except where You independently commission a carrier not offered by the Seller and applicable law provides otherwise. Where You are not acting as a Consumer, risk passes at the time specified in the applicable order or delivery arrangement or, if no different arrangement is specified, when the Products are handed to the carrier for delivery.

8.8 The Seller will not be responsible for a delay or failure in delivery to the extent caused by circumstances outside its reasonable control, including carrier disruption, customs or border procedures, import restrictions, strikes, transport interruption, severe weather, natural disaster, epidemic or public-health measures, governmental action, war, civil disturbance or other comparable events. The Seller will take reasonable steps to mitigate the effects of such circumstances where practicable. Nothing in this Section limits any mandatory right to require performance, terminate the sales contract or obtain reimbursement where such right arises under applicable law.

8.9 Title to the Products passes to You upon the later of full payment for the relevant Products and delivery, unless applicable mandatory law provides otherwise.

9.1 You may request cancellation of an order within one (1) hour after placing it, provided that the order has not already entered processing, fulfilment or shipping. Submission of a cancellation request does not guarantee that the order can be stopped once processing has begun. If the order can no longer be cancelled, You may use any return or withdrawal right otherwise available under this Section. This operational cancellation option is provided in addition to, and does not limit, any mandatory statutory cancellation or withdrawal right.

9.2 In addition to any mandatory statutory rights, the Seller offers a voluntary thirty (30)-calendar-day return policy under which an eligible Product may be returned for a refund if the return is initiated within thirty (30) calendar days after delivery and all applicable conditions of this voluntary policy are satisfied. This voluntary policy does not extend, replace or modify any mandatory right of withdrawal, conformity remedy or other statutory right available under applicable law.

9.3 To qualify for a refund under the voluntary 30-day return policy, the Product must be returned unopened, unused, in its original packaging and in a new and resalable condition. Where an order contains multiple Products, only units satisfying these requirements will qualify for a voluntary refund. Opened, used, damaged, materially altered or incomplete Products do not qualify under the voluntary return policy, except where the applicable offer expressly provides otherwise. These conditions do not restrict any mandatory statutory right or remedy relating to withdrawal, defective, damaged or non-conforming Products.

9.4 To make a return under the voluntary 30-day return policy, You must follow the return procedure made available through the Website or Help Center, provide the information reasonably necessary to identify and process the return, and send the eligible Product to the return address designated for the relevant order. Unless otherwise stated, You are responsible for arranging the return shipment and for retaining reasonable evidence of dispatch. Failure to follow the designated procedure may delay or prevent a voluntary refund where the Seller cannot reasonably identify, locate or process the returned Product. This procedure does not impose additional conditions on the exercise of a mandatory statutory right where applicable law permits that right to be exercised by another method.

9.5 Under the voluntary 30-day return policy, You are responsible for the direct cost and risk of returning the Product until it is received at the designated return facility, except where otherwise expressly agreed or required by applicable law. Original shipping charges and any additional delivery costs selected by You are non-refundable under the voluntary policy. Where mandatory law requires reimbursement of outbound delivery charges, including in connection with a valid EU/EEA withdrawal, reimbursement will be made to the extent required by that law, and any additional amount attributable to a delivery method more expensive than the least expensive standard delivery method offered need not be reimbursed where permitted by law.

9.6 Products returned under the voluntary 30-day return policy may be inspected after receipt to verify their identity, condition, completeness and compliance with the eligibility requirements of this Section. The Seller may request information reasonably necessary to match the returned Product to the relevant order and return request. A voluntary refund may be withheld until the Product has been received, identified and reasonably inspected, subject to any different reimbursement deadline required by applicable mandatory law.

9.7 Where a return qualifies for a refund under the voluntary 30-day return policy, the refund will ordinarily be processed to the original payment method after the returned Product has been received and approved. Processing times may vary depending on the payment provider and banking system. Any refund or reimbursement required by mandatory law will be made using the method and within the period required by that law.

9.8 Refusing delivery, failing to collect a shipment, allowing a shipment to be returned to sender or sending a Product to the Seller, Platform Operator, fulfilment provider or another address without following the applicable return procedure does not by itself constitute an approved return or entitle You to a refund under the voluntary 30-day return policy. Such a shipment may be treated as an unauthorized return for purposes of the voluntary policy. Where an unauthorized, refused or unclaimed shipment is received and can reasonably be identified, the Seller may require deduction or payment of reasonable and actually incurred return shipping, carrier, storage, handling, redirection or re-delivery costs before issuing any voluntary refund or arranging re-delivery, to the extent permitted by applicable law. If the shipment is lost, abandoned, destroyed or otherwise not received or reasonably recoverable as a result of the User’s refusal, failure to collect or use of an unauthorized return method, no voluntary refund will be due unless and until the Seller receives or can reasonably verify recovery of the relevant Products. Nothing in this Section limits any mandatory statutory right of withdrawal, reimbursement or other remedy.

9.9 A Product returned under the voluntary return policy that does not satisfy the applicable eligibility requirements will not qualify for a voluntary refund. Where reasonably practicable, the User will be notified and may be required to arrange and pay for collection or re-delivery of the Product within a reasonable period specified in the notice. If the Product is not collected within that period, the Seller may dispose of it where reasonably necessary and permitted by applicable law, provided that reasonable prior notice is given unless immediate disposal is required for health, safety, legal or regulatory reasons.

9.10 Claims concerning defective, damaged, unsafe, incorrectly supplied or otherwise non-conforming Products are not governed by the voluntary 30-day return policy and will be handled in accordance with applicable law. Where reasonably necessary to investigate or verify such a claim, prevent fraud or determine an appropriate remedy, the Seller may request proportionate information or evidence, including a description of the issue, photographs, batch or lot information, packaging, proof of purchase or return or inspection of the Product. Failure to provide reasonably requested evidence may affect the Seller’s ability to verify the claim, but will not by itself extinguish a mandatory statutory right where the claim can reasonably be established by other means.

9.11 Products identified as final sale, clearance, outlet or otherwise excluded from the voluntary return policy may be ineligible for a voluntary return where that restriction formed part of the applicable offer and is permitted by applicable law. A reduced price or promotional discount does not limit any mandatory right relating to withdrawal or defective, damaged, unsafe or non-conforming Products.

9.12 Where a purchase was paid for wholly or partly using a gift voucher, store credit or another non-cash promotional credit, any refund provided solely under the voluntary return policy may be made using the same form of credit for the corresponding portion of the purchase price. Where mandatory law requires reimbursement by another method, that requirement will prevail.

9.13 If You are an EU or EEA Consumer, You generally have the right to withdraw from a distance sales contract without giving any reason within fourteen (14) calendar days after the day on which You, or a third party designated by You other than the carrier, acquire physical possession of the relevant goods, subject to applicable statutory rules and exceptions. Where multiple goods forming part of the same contract are delivered separately, or goods are delivered regularly during a defined period, the commencement of the withdrawal period will be determined in accordance with applicable law.

9.14 To exercise an applicable statutory right of withdrawal, You must communicate an unequivocal statement of Your decision to withdraw to the Seller before the withdrawal period expires. Where the law permits use of a model withdrawal form, use of that form is optional unless applicable law provides otherwise. Following a valid withdrawal, You must return the relevant Products without undue delay and within any period required by applicable law. You will bear the direct cost of return where You were properly informed of that responsibility and applicable law permits the cost to be imposed on You.

9.15 To the extent permitted by applicable law, a statutory right of withdrawal does not apply to sealed goods that are not suitable for return for reasons of health protection or hygiene once the seal has been removed after delivery. Where that exception does not apply, You may be responsible for any diminished value resulting from handling the Products beyond what is necessary to establish their nature, characteristics and functioning, to the extent permitted by applicable law.

9.16 Following a valid EU/EEA statutory withdrawal, the Seller will reimburse the payments required to be reimbursed by applicable law, including the cost of the least expensive standard delivery method offered where required, without undue delay and within the applicable statutory period. Where permitted by law, reimbursement may be withheld until the relevant Products have been received or You provide evidence that they have been returned, whichever occurs first. Any additional delivery cost resulting from Your choice of a delivery method more expensive than the least expensive standard method offered need not be reimbursed to the extent permitted by law.

9.17 Nothing in this Section excludes, restricts or otherwise affects any mandatory right or remedy available to a Consumer under applicable law. Where applicable law provides a longer withdrawal period, additional return or refund rights, or more favourable remedies, those mandatory rights will apply. Where legally required information concerning a statutory withdrawal right was not properly provided, any resulting extension of the withdrawal period will apply in accordance with applicable law.

10.1 The Platform Operator does not manufacture, formulate, package, physically inspect or independently test the Products and, subject to applicable mandatory law, is not responsible merely by operating the Website or facilitating payments or Subscription administration for the manufacture, formulation, composition, conformity, safety, quality, labelling or physical fulfilment of Products supplied by the Seller. Responsibility for the sale and supply of Products is allocated to the Seller as described in these Terms. Nothing in this Section excludes or limits liability of the Platform Operator for its own acts, omissions, representations, payment-facilitation activities, Subscription administration or any other liability that cannot lawfully be excluded or limited.

10.2 WHERE YOU ARE NOT ACTING AS A CONSUMER, AND TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, NEITHER THE PLATFORM OPERATOR NOR THE SELLER WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE OR CONSEQUENTIAL LOSS, OR FOR LOSS OF PROFIT, REVENUE, BUSINESS, OPPORTUNITY, ANTICIPATED SAVINGS, GOODWILL, DATA OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATING TO THE WEBSITE, PRODUCTS, ORDERS, SUBSCRIPTIONS OR OTHER SERVICES, WHETHER IN CONTRACT, TORT OR OTHERWISE, EXCEPT TO THE EXTENT SUCH LOSS RESULTS FROM FRAUD, FRAUDULENT MISREPRESENTATION, WILFUL MISCONDUCT, GROSS NEGLIGENCE OR ANOTHER LIABILITY THAT CANNOT LAWFULLY BE EXCLUDED OR LIMITED.

10.3 WHERE YOU ARE NOT ACTING AS A CONSUMER, AND TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE TOTAL AGGREGATE LIABILITY OF EACH OF THE PLATFORM OPERATOR AND THE SELLER ARISING OUT OF OR RELATING TO THE TRANSACTION, ORDER, PRODUCT, SUBSCRIPTION, APPLICATION, APPLICATION SUBSCRIPTION, ADDITIONAL OFFER OR OTHER SERVICE GIVING RISE TO THE CLAIM WILL NOT EXCEED THE GREATER OF (I) THE TOTAL AMOUNT PAID BY YOU FOR THE SPECIFIC TRANSACTION OR SERVICE GIVING RISE TO THE CLAIM OR (II) USD 100. THIS LIMITATION DOES NOT APPLY TO FRAUD, FRAUDULENT MISREPRESENTATION, WILFUL MISCONDUCT, GROSS NEGLIGENCE, DEATH OR PERSONAL INJURY WHERE LIABILITY CANNOT LAWFULLY BE LIMITED, BREACH OF CONFIDENTIALITY, INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS, DATA PROTECTION LIABILITY THAT CANNOT LAWFULLY BE LIMITED OR ANY OTHER LIABILITY THAT CANNOT LEGALLY BE EXCLUDED OR LIMITED.

10.4 Where You are a Consumer, liability under these Terms will be determined in accordance with applicable mandatory consumer protection law. Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, intentional misconduct or any statutory warranty, guarantee, right, remedy or other liability that cannot lawfully be excluded or limited under the law applicable to You.

10.5 To the fullest extent permitted by applicable law, neither the Platform Operator nor the Seller will be responsible for loss, damage, delay or additional cost to the extent directly caused by Your breach of these Terms, misuse of a Product or the Website, failure to follow Product instructions or warnings, inaccurate or incomplete information supplied by You, failure to maintain an eligible payment method or current delivery information, unauthorized alteration of a Product, or another act or omission within Your reasonable control. This Section does not apply to the extent the relevant loss was also caused by a breach, negligence or other legally actionable conduct of the party seeking to rely on this limitation.

10.6 The Website, payment process, delivery arrangements and other services may depend on independent third parties, including payment service providers, banks, card networks, carriers, fulfilment providers, hosting providers, telecommunications providers and other service providers. To the fullest extent permitted by applicable law, neither the Platform Operator nor the Seller is responsible for a failure, delay, interruption or error to the extent caused solely by an independent third party or event outside the relevant party’s reasonable control, provided that this Section does not exclude responsibility for selecting, instructing or supervising a service provider where such responsibility cannot lawfully be excluded or where the relevant contracting party remains legally responsible for that provider’s performance.

10.7 To the fullest extent permitted by applicable law, the Website and its non-contractual informational features are provided on an “as is” and “as available” basis. For Users who are not Consumers, the Platform Operator disclaims implied warranties or conditions relating to availability, merchantability, fitness for a particular purpose and non-infringement to the extent such warranties or conditions may lawfully be excluded. For Consumers, nothing in this Section excludes or limits any statutory warranty, guarantee, right or remedy that cannot lawfully be excluded or limited.

10.8 The Platform Operator does not guarantee uninterrupted, continuously available, secure or error-free access to the Website. Access may be restricted, interrupted or suspended for maintenance, updates, technical failures, capacity limitations, security incidents, cyberattacks, legal or regulatory requirements or circumstances outside the Platform Operator’s reasonable control. To the fullest extent permitted by applicable law, the Platform Operator will not be liable for temporary unavailability or interruption to the extent caused by such circumstances, except where the loss results from its failure to exercise reasonable care, breach of applicable law or another liability that cannot lawfully be excluded or limited.

10.9 Individual responses to Products may vary and, except for any express contractual description or legally required guarantee, neither the Seller nor the Platform Operator guarantees that use of a Product will produce a particular health, wellness, nutritional, cosmetic, weight-management or other individual result. The absence of an expected or desired individual result does not by itself establish that a Product is defective, non-conforming or unfit for its stated purpose. Nothing in this Section limits any right relating to a Product that does not conform to the sales contract or otherwise fails to satisfy applicable mandatory law.

10.10 Claims concerning Product manufacture, formulation, conformity, safety, labelling, fulfilment or other obligations of the Seller should generally be directed to the Seller. Where the Seller or another person is identified as the provider of an Application or digital service, claims concerning the supply, conformity or performance of that Application or service should generally be directed to the identified provider. Claims concerning operation of the Website, payments or Subscription administration performed by the Platform Operator, or representations, acts or omissions attributable to the Platform Operator, may be directed to the Platform Operator. Each party is responsible for claims relating to its own obligations and conduct to the extent provided by applicable law, and this contractual allocation does not prevent You from bringing a claim against another person who is independently liable under applicable mandatory law.

10.11 To the extent permitted by applicable law, a party claiming compensation for loss arising from a breach of these Terms must take reasonable steps to avoid or reduce loss that could reasonably have been prevented or mitigated. Neither the Platform Operator nor the Seller will be liable for avoidable loss to the extent that the claimant failed to take such reasonable steps, except where applicable mandatory consumer law provides otherwise.

11.1 Personal data processed in connection with the Website, Products, orders, payments, Subscriptions, Applications, Application subscriptions, Additional Offers and related services will be processed in accordance with the applicable Privacy Policy at https://slimlina.com/privacy and applicable data protection law.

11.2 The Platform Operator, the Seller and their respective authorized service providers may process personal data to the extent necessary for the purposes for which each of them is lawfully responsible, including operating the Website, processing and administering orders, Subscriptions, Application subscriptions and Additional Offers, facilitating and reconciling payments, arranging fulfilment and delivery, providing customer support, administering returns and refunds, preventing and investigating fraud or misuse, resolving payment disputes and chargebacks, complying with legal, regulatory, accounting and tax obligations, protecting legal rights and establishing, exercising or defending legal claims. Personal data may be shared between the Platform Operator and the Seller only where there is a lawful basis for such sharing and subject to the applicable Privacy Policy, applicable data protection law and any legally required data-protection arrangement governing their respective roles.

11.3 Personal data may be disclosed to service providers and other third parties reasonably involved in the relevant transaction or service, including payment service providers, banks, card networks, fraud-prevention providers, fulfilment providers, carriers, technology and hosting providers, customer-support providers and professional advisers, to the extent permitted by applicable law and subject to applicable contractual or legal safeguards.

11.4 Where personal data is transferred to or accessed from a country other than the country in which it was collected, any legally required safeguards for international transfers will be implemented as described in the applicable Privacy Policy. Nothing in these Terms authorizes the Platform Operator, the Seller or any service provider to process personal data in a manner inconsistent with applicable mandatory data protection law.

11.5 The Platform Operator and the Seller may retain transaction, order, Subscription, payment, delivery, communication and dispute-related records for as long as reasonably necessary for the purposes for which they were collected, including compliance with legal obligations, fraud prevention, accounting, tax, chargeback management and the establishment, exercise or defence of legal claims, subject to the retention periods and requirements described in the applicable Privacy Policy and applicable law.

11.6 Acceptance of these Terms, placement of an order or enrollment in a Subscription does not by itself constitute consent to receive marketing communications. Marketing communications will be sent only where permitted by applicable law and will be subject to any applicable consent, objection, unsubscribe or opt-out rights.

11.7 The Platform Operator, the Seller and their authorized service providers may send transactional, administrative, security, payment, billing, delivery and service-related communications reasonably necessary to administer the Website, an order, Subscription, Application or other transaction, including communications concerning order status, payment status, failed payments, recurring charges, Subscription administration, delivery, cancellation, returns, refunds, security matters and material changes affecting an ongoing service or Subscription. Such communications are not marketing communications merely because they relate to a commercial transaction and may be sent independently of Your marketing preferences to the extent permitted by applicable law.

12.1 The Website and the content, materials and intellectual property made available through it, including trademarks, trade names, logos, Product names, graphics, photographs, illustrations, designs, text, videos, software, source and object code, databases, Website layout and other materials, are owned by or licensed to the Platform Operator, the Seller or their respective licensors and are protected by applicable intellectual property and other laws. Except for the limited right to use the Website in accordance with these Terms, no right, title or interest in or to any such intellectual property is transferred to You.

12.2 Subject to these Terms, the Platform Operator grants You a limited, personal, revocable, non-exclusive, non-transferable and non-sublicensable right to access and use the Website for Your own lawful, non-commercial purposes. You may not reproduce, copy, modify, adapt, translate, distribute, publish, publicly display, commercially exploit, sell, license, sublicense, create derivative works from or otherwise use Website content or materials except as expressly permitted by these Terms, with the prior authorization of the relevant rights holder or as otherwise permitted by applicable law.

12.3 You must not, except to the extent expressly permitted by applicable mandatory law, reverse engineer, decompile, disassemble, attempt to derive source code from, circumvent technological protection measures relating to, systematically scrape, harvest or extract data from, or use automated systems, bots or similar technologies to access or interfere with the Website or software used in connection with it. You must not use the Website or its content in a manner that infringes intellectual property rights, facilitates unauthorized commercial exploitation or materially interferes with the operation or security of the Website.

12.4 The trademarks, trade names, logos, Product names and other brand identifiers displayed on the Website may belong to the Platform Operator, the Seller or third-party rights holders. Nothing in these Terms grants You any right to use such marks in connection with a business, Product, service, advertising, domain name, social-media account or other commercial activity without the prior authorization of the relevant rights holder, except where such use is otherwise permitted by applicable law.

12.5 Where You submit a review, comment, feedback, suggestion, photograph or other content to the Website or otherwise provide content for publication through a feature that permits User submissions, You retain any intellectual property rights that You lawfully hold in that content but grant the Platform Operator and Seller a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, format, adapt and display that content to the extent reasonably necessary to operate the Website, display the submission, provide the relevant service and exercise or defend legal rights. You represent that You have the rights reasonably necessary to submit such content and that its authorized use in accordance with this Section will not knowingly infringe the rights of another person.

12.6 Where You are not acting as a Consumer, You will be responsible, to the fullest extent permitted by applicable law, for losses, liabilities, third-party claims and reasonable legal costs arising directly from Your wilful or materially unlawful infringement or unauthorized commercial use of intellectual property protected under this Section. This provision does not apply to the extent the relevant loss or claim results from conduct of the party seeking recovery or from use expressly authorized by the relevant rights holder.

12.7 The Website may contain links to, integrations with or content supplied by independent third-party websites, platforms or services. Unless expressly stated otherwise, the presence of third-party content, trademarks or links does not constitute endorsement, sponsorship or control by the Platform Operator or Seller. To the fullest extent permitted by applicable law, neither the Platform Operator nor the Seller is responsible for the content, availability, security, privacy practices or independent acts or omissions of a third-party website or service that is not under its control, although nothing in this Section excludes responsibility that cannot lawfully be excluded.

13.1 The contractual relationship between You and the Platform Operator concerning the operation and use of the Website, payment-facilitation activities, Subscription administration and other obligations undertaken by the Platform Operator under these Terms is governed by the laws of the Netherlands, without regard to conflict-of-laws principles, except to the extent applicable mandatory law requires otherwise.

13.2 The contractual relationship between You and the Seller concerning the sale, supply, conformity and delivery of Products, and, where the Seller is identified as the provider of an Application or other digital service, the supply of and access to that Application or digital service, together with the Seller’s other obligations relating to those Products or services, is governed by the laws of the Republic of Cyprus, without regard to conflict-of-laws principles, except to the extent applicable mandatory law requires otherwise.

13.3 If You are a Consumer, the choices of law in this Section do not deprive You of the protection afforded by mandatory provisions of the law that would apply in the absence of the relevant choice of law, including mandatory consumer protection provisions of Your country or state of habitual residence where applicable.

13.4 If You are a Consumer, proceedings relating to these Terms, the Website, a Product, an order, a Subscription, an Application or another service governed by these Terms may be brought before any court having jurisdiction under applicable mandatory law, and nothing in these Terms requires You to bring proceedings exclusively before a foreign court where such a requirement would be unenforceable. If You are not acting as a Consumer, the courts of the Netherlands will have exclusive jurisdiction over disputes arising primarily from obligations of the Platform Operator, and the courts of the Republic of Cyprus will have exclusive jurisdiction over disputes arising primarily from obligations of the Seller, including the sale or supply of Products and any Application or digital service supplied by the Seller, unless the relevant parties expressly agree otherwise in writing.

13.5 For Users residing in the United States, Section 14 applies to disputes within its scope and will govern the forum and method of dispute resolution to the extent enforceable under applicable law. Applicable federal law and non-waivable state consumer protection law remain applicable notwithstanding any contrary provision of these Terms.

13.6 If these Terms are made available in a language other than English, the English-language version will prevail in the event of an inconsistency or difference in interpretation to the extent permitted by applicable law. Where applicable law requires contractual information to be provided in a particular language, gives legal priority to a local-language version or otherwise prevents the English-language version from controlling, the applicable mandatory requirement will prevail.

13.7 Where a translated version of these Terms is made available for convenience, including a translation generated or assisted by automated or artificial-intelligence translation tools, the English-language version constitutes the original version of these Terms. The English-language version will remain reasonably accessible to Users together with or through the translated version. Any translation is provided for convenience and does not alter the meaning or legal effect of the English-language version, except where applicable law requires the local-language version to govern or otherwise prevents the English-language version from prevailing.

13.8 Any country- or region-specific addendum, mandatory notice or supplemental term expressly stated to apply to You forms part of these Terms. In the event of a conflict between such a provision and the general provisions of these Terms, the country- or region-specific provision will prevail to the extent of the conflict.

14.1 If You reside in the United States, before commencing arbitration either party must provide the other with a written notice describing the dispute, the relevant order, Subscription, Application subscription, Additional Offer, payment or account, the factual basis of the claim, the relief requested and sufficient information reasonably necessary to evaluate the dispute. A notice to the Platform Operator or Seller must be submitted using the dispute contact method identified in Section 17, and a notice to You may be sent to the most recent email or postal address associated with Your account, order, Subscription or other relevant transaction. The parties will attempt in good faith to resolve the dispute for at least thirty (30) days after receipt of a compliant notice before commencing arbitration, except that this requirement does not prevent either party from seeking urgent injunctive or other emergency relief where legally available.

14.2 Except for disputes eligible to be brought in small-claims court and claims that applicable law does not permit to be arbitrated, any dispute, claim or controversy arising out of or relating to these Terms, the Website, a Product, an order, a Subscription, an Application, a payment or the relationship between You and the Platform Operator or Seller will be resolved by binding individual arbitration administered by the American Arbitration Association (“AAA”) under the applicable Consumer Arbitration Rules then in effect. The Federal Arbitration Act governs the interpretation and enforcement of this Section to the fullest extent applicable, and the applicable AAA rules and fee schedules in effect when the arbitration is commenced are incorporated into this Section by reference.

14.3 Nothing in this Section requires arbitration of a claim or remedy that applicable law does not permit to be subjected to mandatory pre-dispute arbitration, including a claim for public injunctive relief to the extent applicable law requires that such claim remain available in court.

14.4 If the AAA is unavailable or unwilling to administer a particular dispute, the parties will attempt in good faith to agree on another nationally recognized arbitration administrator capable of providing substantially comparable consumer arbitration procedures. If the parties cannot agree, either party may request that a court of competent jurisdiction appoint an administrator or arbitrator as permitted by applicable law.

14.5 Arbitration may be conducted on the basis of documents, by telephone, by video conference or in person as permitted under the applicable arbitration rules. Where applicable consumer arbitration rules or mandatory law give You the right to select the location or manner of a hearing, that right will apply. Arbitration fees and costs will be allocated in accordance with the applicable arbitration rules and applicable law, and neither the Platform Operator nor Seller will seek to recover arbitration fees or legal costs from a Consumer except where an arbitrator or court determines that such recovery is permitted, including in relation to a frivolous or improperly brought claim.

14.6 Notwithstanding the arbitration provisions above, either party may bring an individual claim in a court of competent small-claims jurisdiction if the claim qualifies for that court and remains an individual claim within its jurisdictional authority.

14.7 TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU, THE PLATFORM OPERATOR AND THE SELLER AGREE THAT ANY DISPUTE SUBJECT TO ARBITRATION WILL BE RESOLVED ONLY ON AN INDIVIDUAL BASIS AND NOT AS A PLAINTIFF, CLAIMANT OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, COORDINATED, MASS OR REPRESENTATIVE PROCEEDING. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE ARBITRATOR MAY AWARD RELIEF ONLY TO THE INDIVIDUAL PARTY SEEKING RELIEF AND ONLY TO THE EXTENT NECESSARY TO RESOLVE THAT PARTY’S INDIVIDUAL CLAIM.

14.8 You may opt out of the arbitration agreement in this Section by sending an unequivocal written opt-out notice using the arbitration opt-out contact method identified in Section 17 within thirty (30) days after Your first acceptance of these Terms. The notice must include Your full name, the email address associated with the relevant order or account and a clear statement that You wish to opt out of the arbitration agreement. A valid opt-out applies only to the arbitration provisions and does not affect the remainder of these Terms.

14.9 If any provision of this Section is held invalid or unenforceable as to a particular claim or remedy, that provision will be severed to the minimum extent necessary and the remainder of this Section will continue to apply to the fullest extent permitted by law. If the prohibition on class, collective, consolidated, mass or representative arbitration is held unenforceable with respect to a particular claim or proceeding, that claim or proceeding will be resolved in court rather than in class or representative arbitration, except where applicable law requires otherwise.

15.1 If You are a Consumer residing in the European Union, the European Economic Area or the United Kingdom, You may have the right to submit a dispute concerning a Product, order, Subscription, Application, the Website or another service governed by these Terms to a competent alternative dispute resolution (“ADR”) body or other out-of-court dispute resolution mechanism where available under applicable law. Information concerning competent or available dispute-resolution bodies may be obtained from relevant consumer protection authorities or other official sources in Your country of residence.

15.2 The Seller or Platform Operator will participate in an ADR procedure where participation is required by applicable law or where the relevant party has expressly agreed to participate. Nothing in these Terms constitutes a general agreement by the Seller or Platform Operator to participate in an ADR procedure, mediation or other out-of-court dispute resolution process where participation is not mandatory under applicable law.

15.3 Nothing in this Section limits Your right to submit a complaint to a competent consumer protection, regulatory or supervisory authority or to bring proceedings before a court having jurisdiction under applicable mandatory law, and nothing in this Section limits any mandatory dispute-resolution, complaint-handling or redress right available to You under the law applicable to You.

16.1 If any provision of these Terms is held by a court, arbitrator or other competent authority to be invalid, illegal or unenforceable, that provision will be severed or limited to the minimum extent necessary to make it valid and enforceable where legally permissible, and the remaining provisions of these Terms will continue in full force and effect.

16.2 A failure or delay by the Platform Operator or Seller to exercise or enforce any right, power or remedy under these Terms does not constitute a waiver of that right, power or remedy. A waiver on one occasion will not constitute a waiver of the same or any other right on a later occasion, and any waiver will be effective only to the extent expressly given by the party entitled to the relevant right.

16.3 Neither the Platform Operator nor the Seller will be responsible for delay, interruption or failure to perform an obligation to the extent caused by circumstances outside the relevant party’s reasonable control, including natural disasters, severe weather, fire, flood, epidemic or pandemic, war, terrorism, civil disturbance, governmental action, sanctions or trade restrictions, customs or border disruption, strikes or industrial action, transport or carrier disruption, interruption of telecommunications, internet or utility services, cyberattacks or material failures of third-party infrastructure that could not reasonably have been prevented. The affected party will take reasonable steps to mitigate the effects of the event and resume performance when reasonably practicable. Nothing in this Section limits any mandatory right to reimbursement, termination, replacement, performance or another remedy where such right arises under applicable law.

16.4 Where a Product is subject to a warning requirement under California Proposition 65 or another applicable California law, the legally required warning will apply to the relevant Product and will be provided in the manner required by applicable law. The presence of such a warning does not by itself mean that the Product is unsafe when used as directed or that the Product violates applicable product-safety requirements.

16.5 These Terms, together with the applicable order details, Subscription terms, Privacy Policy, any applicable Application Terms and Conditions and any other terms or disclosures expressly incorporated into the relevant contract, constitute the agreement between the relevant parties concerning their subject matter and supersede prior discussions, communications or understandings concerning that subject matter. Where You are not acting as a Consumer, You acknowledge that You have not relied on any representation, statement or assurance that is not expressly incorporated into the applicable contract. Nothing in this Section excludes or limits liability for fraud, fraudulent misrepresentation, misleading statements or representations, or any information, statement or commitment that applicable mandatory law treats as binding or as forming part of the contract.

16.6 You may not assign or transfer Your rights or obligations under these Terms without the prior written consent of the relevant contracting party, except where applicable law permits otherwise. The Platform Operator or Seller may assign, transfer, novate or otherwise deal with its respective rights or obligations in connection with a merger, acquisition, corporate reorganisation, financing, transfer of business or assets, change of service provider or other legitimate business restructuring, provided that any such arrangement does not materially reduce a Consumer’s mandatory rights, remedies or contractual protections. Any notice or consent required by applicable law will be provided or obtained.

16.7 Section headings are included for convenience only and do not affect the interpretation of these Terms. Unless the context requires otherwise, words in the singular include the plural and vice versa, references to “including” or similar expressions are illustrative and do not limit the words preceding them, and references to applicable law include amendments, replacements and successor legislation to the extent applicable.

16.8 Nothing in these Terms creates a partnership, joint venture, employment, fiduciary or agency relationship between You and the Platform Operator or Seller, or between the Platform Operator and Seller, except to the limited extent that one party may expressly act on behalf of another for payment collection, Subscription administration, fulfilment or another specifically identified function. Neither the Platform Operator nor Seller has authority to bind the other except to the extent expressly agreed between them or stated in these Terms.

16.9 Except where these Terms expressly provide otherwise, the rights and remedies available to the Platform Operator and Seller under these Terms are cumulative and do not exclude any other right or remedy available under applicable law. Exercise or non-exercise of one right or remedy does not prevent the later exercise of another right or remedy.

16.10 Any provision of these Terms that by its nature is intended to continue after completion, cancellation, suspension or termination of an order, Subscription, Application subscription, account or use of the Website will survive to the extent necessary to give effect to that provision, including provisions concerning accrued payment obligations, refunds and reimbursements, electronic and transaction records, intellectual property, confidentiality where applicable, liability limitations, indemnities, dispute resolution, governing law and rights or obligations arising before termination.

17.1 The Platform Operator is Haur B.V., John M. Keynesplein 1, 1066EP Amsterdam, the Netherlands [DO NOT send returns to this address]. Questions or notices concerning operation of the Website, payment facilitation, Subscription administration or other matters for which the Platform Operator is responsible may be submitted through the Help Center or contact method identified on the Website at https://slimlina.com, or through any additional contact method that the Platform Operator is required to make available under applicable law.

17.2 The Seller is Haruki Limited, company registration number UN 486997, Agios Ambrosios, 16, Anglisides, 7571, Larnaca, Cyprus [DO NOT send returns to this address]. Questions or notices concerning Product orders, delivery, statutory withdrawal, returns, refunds, Product conformity or safety and, where the Seller is identified as the provider of an Application or other digital service, questions concerning that Application or service, may be submitted through the Help Center or contact method identified on the Website at https://slimlina.com, or through any additional contact method that the Seller is required to make available under applicable law.

17.3 Where these Terms or applicable law require a notice to be given in writing, including a dispute notice or arbitration opt-out notice, the notice may be submitted through the designated electronic or postal contact method made available for that purpose in this Section, the Help Center or the relevant Website notice. A notice must contain sufficient information to identify the User and the relevant order, Subscription, account or dispute and to determine the nature of the request. Nothing in this Section prevents a Consumer from using another method that applicable mandatory law recognizes as valid.

17.4 Products must be returned only to the return address designated for the relevant order or return. The currently designated return locations are: EU returns — Kleine Esch 669, 2841 MK Moordrecht, the Netherlands; US returns — 19655 E 35th Dr, Suite 100, Aurora, CO 80011, United States. Before returning a Product, You should follow the applicable return procedure described in Section 9. Sending a Product to the Platform Operator’s or Seller’s registered office, another business address or an unauthorized return location does not constitute an approved return under the voluntary return policy and may delay or prevent processing of a voluntary refund. Nothing in this Section invalidates a mandatory statutory withdrawal, return or other right where applicable law does not permit such a condition.

18.1 Subscriptions and Application subscriptions offered to Consumers in the United States are subject to applicable federal and state laws governing automatic renewals, continuity plans, negative-option offers, recurring payments and related cancellation rights. The requirements applicable to a particular Subscription or Application subscription may vary depending on the Consumer’s state of residence and the nature of the applicable offer.

18.2 Any disclosure, affirmative consent, acknowledgement, confirmation, reminder, renewal notice, price-change notice, cancellation mechanism or other requirement that is mandatory under the federal or state law applicable to a United States Consumer will apply to the relevant Subscription or Application subscription notwithstanding any less protective provision of these Terms.

18.3 Where applicable law requires material automatic-renewal or recurring-payment terms to be disclosed in a particular manner or at a particular stage of the transaction, those requirements apply independently of the general description of Subscriptions and Application subscriptions contained in these Terms. Nothing in these Terms is intended to replace or waive any separate disclosure, consent or other formality required by applicable law.

18.4 Where applicable law requires an acknowledgement, confirmation, renewal reminder, trial-ending notice, price-change notice or other communication concerning a Subscription or Application subscription, the applicable communication will be provided in the form and within the period required by that law.

18.5 A United States Consumer may cancel a Subscription in accordance with Section 6.8 and an Application subscription in accordance with Section 7.6, in each case through any additional cancellation method required by applicable law. Where applicable law requires cancellation to be available online, through a method comparable to the method used to enroll, or through another specified mechanism, that mandatory method will also be made available.

18.6 Nothing in these Terms excludes, restricts or waives any non-waivable right or remedy available to a United States Consumer under applicable federal law or the law of the Consumer’s state of residence.